Refund policy


INKTHEORYSTUDIO™

Because our items are made to order, we do not accept general returns or exchanges unless the item arrives damaged, defective, or incorrect.

ALL REQUESTS MUST BE APPROVED BY OUR CUSTOMER SERVICE TEAM BEFORE BEING SHIPPED AND ALL REQUESTS MUST BE SUBMITTED VIA EMAIL.

Damaged or Defective Items

If the item you receive is damaged, defective, or misprinted, please contact us within 3 days of receiving the product.

To process the claim, please include:

  • Your order number
  • A description of the issue
  • Clear photos showing the defect or damage

Once verified, we will offer a free replacement or issue a store credit in the amount paid.

Wrong Item Received

We double check to make sure all orders are as accurate as possible, but if it happened please contact us within 3 days of receiving the product.

To process the claim, please include:

  • Your order number
  • A description of the issue
  • Clear photos showing the wrong item

Once verified, we will offer a free replacement or issue a store credit in the amount paid.

Lost in Transit

For packages that appear lost in transit, claims must be submitted no later than 25 days after the estimated delivery date, Kindly allow 15 business days for possible delay from the estimated delivery date,

If confirmed lost, we will issue a store credit in the amount paid excluding any fees, tax and shipping charges.

Incorrect Address

If an incorrect shipping address was provided at checkout and the package is returned to the fulfillment facility, we may reship the order once the correct address is confirmed. Additional shipping fees may be applied.

Unclaimed Packages

Packages returned to our fulfillment facility due to being unclaimed will be donated to charity after 30 days, no replacement or refund will be offered.

Returns and Exchanges

Because every product is printed specifically for each order, we do not accept returns or exchanges for:

  • Ordering the wrong size
  • Change of mind
  • Buyer’s remorse

Please carefully review size charts and product details before placing your order.

Refund

Because our products are made to order and printed specifically for your order, No Refund will be issued for whatever reason.

If a Refund was approved, Store credit will be given only and any outbound shipping costs paid are non-refundable.

EU Consumer Notice

Customers located in the European Union normally have a 14-day right of withdrawal. However, according to Article 16(c) and (e) of Directive 2011/83/EU, this right does not apply to custom or made-to-order products, which includes print-on-demand items.

Contact

For any return or refund inquiries, please contact:

 

INKTHEORYSTUDIO™

SUPPORT@INKTHEORYSTUDIO.COM